All Sales Are Final
All sales are final after payment is confirmed. DesertPepsAZ does not accept refunds, returns, or exchanges except where required by applicable law or expressly agreed to in writing by DesertPepsAZ.
If DesertPepsAZ refuses or cancels an order after verified payment has been received, any refund due will be handled using an appropriate available method.
Lost, Stolen, Delayed, or Damaged Packages
Once a package has been transferred to the shipping carrier, DesertPepsAZ is not responsible for packages that are lost, stolen, delayed, or damaged while in the carrier’s possession. Carrier-related issues should be reported directly to the applicable carrier.
Missing Item Claims
Claims involving a missing product or item must be submitted within 24 hours of the carrier’s delivery confirmation.
The claim must include a clear, continuous, and unedited video showing:
• The sealed package
• The shipping label and tracking information
• The package being opened for the first time
• All contents being removed and displayed
Missing-item claims submitted without this video will not be accepted or reviewed.
Product Concerns
Contact DesertPepsAZ promptly if you have a credible, documented concern about a product. DesertPepsAZ will make a reasonable, good-faith effort to work with the supplier toward a possible resolution. Supplier cooperation and any refund, replacement, credit, or other resolution are not guaranteed.
Contact
Questions or qualifying claims may be sent to jen@desertpepsaz.com. Include your order number and supporting documentation.